Question 1

HOW DO I KNOW MY CORRECT SIZE ?

Accepted Answer

Exact sizes may vary depending on individual body structure. Please have a look at our size chart page.  If you are still not certain about which size is right, please contact us at service@brakeless.eu

Question 2

HOW DO I CARE FOR MY CLOTHING?

Accepted Answer

We recommend turning your garments inside out and machine washing in a 30c degrees water cycle using a regular detergent. Turn all items inside out for washing and drying. This will help retain the vibrancy of printed colours & prolong the life of the fabric, avoid the possibility of the outer garment surface becoming pulled or snagged and protect any heat transfers. Ensure zips, buttons, velcro all fastenings are done up. Keep the temperature down to 30c degrees or below if possible, most modern detergents and machines are able to operate effectively at lower temperatures. Keeping the wash cooler reduces the risk of any product shrinkage, membrane damage or colour bleeding. We recommend you to avoid using fabric conditioners or softeners. Refrain from using bleaches or dyes or place items on radiators or other sources of direct heat. We recommend hanging it outside to dry.

Question 3

DO YOUR PRICES INCLUDE TAX?

Accepted Answer

Yes our prices includes 22% of the italian VAT (IVA).  However it doesn't include any duties or import taxes for sales outside the European Comunity.

Question 4

WHEN ARE PRODUCTS COMING BACK INTO STOCK ?

Accepted Answer

Sometimes it happens that an items runs out of stock, don't worry we usually have a 2 weeks restock frame time.

Question 5

HOW LONG DOES THE DELIVERY TAKE ?

Accepted Answer

We ship all items, unless out of stock, within 2 days from the order, standard delivery it takes from 3 to 5 working days, express delivery from 1 to 3 days for central European countries, UK and USA, from 3 to 5 days for eastern European countries and the rest of the world.

Question 6

WHAT ARE THE SHIPPING RATES?

Accepted Answer

You can find all the shipping rates at our shipping page.

Question 7

WHAT'S YOUR RETURNS POLICY ?

Accepted Answer

You can return any product you ordered within 14 days from the delivery, as long as the item is unused and unwashed. For more information, please visit thereturn section of the website.

Question 8

CAN I CANCEL OR MODIFY MY ORDER?

Accepted Answer

If you need to cancel or modify your order, please click CONTACT US  or send an email to service@brakeless.eu as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee that your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified.  For additional information please consult our ORDER AND PAYMENTS page.

Question 9

HOW DO I EXCHANGE A PRODUCT ?

Accepted Answer

Unfortunately we are not able to exchange a product, please return the product following the return procedure and order the correct one. For additional information please consult our WARRANTY and RETURNS page.

Question 10

HOW DO I RETURN A PRODUCT ?

Accepted Answer

In case you want to return a product, within the 14 days from the delivery, please follow the return procedure. In case you want to rely on the product warranty please read first our WARRANTY and RETURNS page, than send us an e-mail to: service@brakeless.eu.

Question 11

WHAT IS BRAKELESS WARRANTY POLICY?

Accepted Answer

Brakeless products are warranted against defects of materials or workmanship.  Warranty program does not cover any defects due to damage caused by accident, improper care, normal wear and tear, natural fading of colors and materials over time and with use, rips, tears, abrasion, holes, burns, or shrinking. Please consult our Warranty and Returns page for more information.

Question 12

HOW DO I CREATE AN ACCOUNT?

Accepted Answer

You can sign up by clicking the man icon at the top of our home page or at the footer of the page. Or you can click "here".

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